Privacy Policy

UP GARAGE GROUP Co., Ltd. (hereinafter referred to as the “Company”) pays close attention to the protection of personal information acquired through the website managed by the Company (hereinafter referred to as the “Website”) in accordance with the Personal Information Protection Policy of its Group. This Personal Information Protection Policy of the Company (hereinafter referred to as the “Privacy Policy”) explains how we handle your personal information so that you can use the Website managed by the Company with peace of mind.

1. Collection of Personal Information and the Purposes of Its Use

On the Website, you are requested to provide personal information defined in the Act on the Protection of Personal Information (Act No. 57 of 2003; hereinafter referred to as the “Act on the Protection of Personal Information”), which includes information that pertains to your identity. Such information may include, but is not limited to, items such as your name, address, e-mail address, telephone number, or such other informationentered at occasions such as when purchasing products (including information on delivery destination), using services, registering the membership and responding to a questionnaire survey; information on settlement; and questionnaire survey responses. In addition, the Company may acquire personal information from members registered with any of its websites and otherwise from its partner companies. Personal information acquired by the Company will be used only to provide its services to users, make settlement at the time of product purchase (card information is possessed by payment companies) and to achieve the following purposes and such information will not be used for any other purpose:

  1. Providing information on products and services of the Company;
  2. The Company providing you with information via direct mail and email to, among other purposes, notify special promotions planned for members (even if such promotions are planned and implemented at the request of a third party, the Company will not provide any personal information to the third party);
  3. Making a notification to you;
  4. iving a notice on new products, new arrivals, etc. to you if you have purchased products and services of the Company in the past; and
  5. Otherwise, providing services that are considered to be beneficial and convenient for you.

2. Access Log

The Website records information on its visitors in the form of access logs. This information includes such visitors’ IP addresses, browser types, domain names, access times, access frequency, etc. Access logs are used to maintain and manage the Website and statistically analyze the status of its use but are not used for any purpose other than the above.

3. Entrustment of Personal Information

The Company entrusts a part of work, such as administrative operations for your personal information (including management of samples, presents and other prizes, administration of social login functions, etc.) to third parties.
The Company and relevant contractors manage your personal information in a responsible way, enhance the contents of the Website based on such information and provide you with services. In addition, such contractors are carefully selected by the Company on its responsibility, are required to manage information in a manner similar to that of the Company and always take every possible measure before performing such work.
We do not sell, trade, or rent your Personally Identifiable Information to others.

4. Provision of Personal Information to Business Partners to Perform Joint Operations, and Management of Such Information

If necessary for joint operations with partner companies, the Company may disclose personal information to such partner companies after obtaining your approval on the Terms of Use page. In such cases as well, the Company prohibits such partner companies from using the personal information for other than such operations so that the safety of personal information can be managed. In addition, after the operations are ended, the partner companies will be required to dispose of such personal information appropriately or return it to the Company.

5. Safety Management Measures for Protection of Personal Information

The Company takes safety and preventive measures to deal with risks such as leakage, loss or destruction of personal information by putting in place a management system for appointing a Personal Information Protection Manager, limiting employees who are allowed to handle the personal information database, and identifying and authenticating those who access personal information, and conducting other activities, and formulates internal rules in case of materialization of such risks. In addition, the Company will endeavor to continuously improve the safety management system for protecting personal information.

6. Use of Cookies and Web Beacons

Like many other websites, the Website uses cookies and web beacons. Cookies are small data files that the server uses to send data to your PC, tablet or mobile phone when you visit the Website. We use cookies to enhance our services and give you more convenient visits to the Website.
The Website uses cookies to manage shopping carts and login information and collect statistical information.
By doing settings for the browser to display a warning when receiving the cookies, you can decide whether to accept them. If you refuse to accept them, you may not be able to use a part of services of the Website. Because using cookies makes the functions of the Website more useful to you, we recommend that you do settings to accept cookies.

In addition, to distribute advertisements effectively, the Company uses advertisement distribution systems provided by the third-party companies described below and cookies and other data may be acquired and used by the third-party companies. If you wish to stop the third-party companies from acquiring and using cookies and other data, please visit the opt-out page described below and take the procedures for invalidation.

7. Disclosure of Personal Information to Third Parties

With respect to personal information collected by the Company, the Company will not disclose such information to third parties without consent of the relevant individual (meaning a specific individual identified by such personal information), except in the cases listed below. In addition, personal information collected by the Website will not in any way be integrated or processed with information that is indirectly collected from other name lists, address books, third parties, etc.

  1. When the Company outsources all or part of operations for handling personal information to the necessary extent for achieving the purposes of use;
  2. When personal information is provided as a result of business transfer due to a merger or other reasons;
  3. When the Company needs to cooperate with a government office or local government body or a contractor thereof in the implementation of work set forth in laws and regulations and obtaining consent of the relevant individual may obstruct such implementation; and
  4. Other than the above, when such disclosure is permitted under the Personal Information Protection Act or other laws and regulations.

8. Information Management and Security

Regarding management of personal information, the Company endeavors to prevent loss, leakage, falsification, etc. of personal information by taking technical measures that are considered reasonable and the best, and employees who handle personal information are required to manage the safety of personal information. Your registered information is protected with passwords for privacy protection and security purposes. In addition, when your especially important information is transmitted, the Website uses software called SSL for security purposes. Use of SSL enables your personal information, credit card numbers and other information to be encrypted and sent from their PCs to the server, thereby preventing secret filming, falsification of information, etc. and sending personal information safely on the Internet. The Website has a community page. Staff members in charge of administration of the Website manage postings at all times but the Company shall not take any responsibility for damages arising in connection with the community page.

9. Methods for Disclosure of a Person’s Personal Information to Such Person, Correction and Deletion of Such Information, etc.

If a person requests the Company to disclose retained personal information (including information that are stored for a short period and erased in six months or less) by which such person can be identified or to disclose records on provision of personal information to third parties, the Company discloses such personal information to such person without delay. So, please contact the “Personal Information Contact Desk” indicated at the bottom of this document. However, in the following cases, all or part of the personal information may not be disclosed.

  1. When such disclosure may injure the life, body, property or other rights and interests of such person or a third party;
  2. When such disclosure may significantly disrupt the proper implementation of business operations of the Company; and
  3. When such disclosure violates laws and regulations.

In addition, if you wish to change, correct, discontinue use of, or delete (hereinafter referred to as “Change, etc.”) your registered personal information, you can Change, etc. information in “Customer Information/Account Setting of My Page.” If you wish to make a request directly, please contact “Personal Information Contact Desk” indicated below.

10. Links and Do Not Track Feature

The Company shall not be responsible for the handling of personal information on other websites to which the Website provides links. When you move from the Website to another website, we recommend that you check such website’s privacy policy, etc. concerning the handling of personal information. This Personal Information Protection Policy applies only to personal information collected by the Website.
This website does not currently recognize or respond to web browsers’ Do Not Track signals.

11. Revision of the Privacy Policy

The Company may revise the whole or a part of the Privacy Policy. Important changes will be informed on a page of the Website in an easy-to-understand manner. Any such change, update, or modification will be effective immediately upon posting on the Website. We encourage you to check this Privacy Policy periodically, as its terms may change from time to time. If the Company uses personal information for a different purpose of use or in a different manner from that described in the Privacy Policy at the time when personal information is initially collected, the Company will notify you to that effect.

12. Compliance with Laws and Regulations Related to Protection of Personal Information

The Company will comply with laws and regulations of Japan and other rules concerning protection of personal information and will endeavor to improve the contents of this Policy by continuously reviewing them.
The Company intends only persons who are 18 years or older to use its Website and services. We will not knowingly collect, use, or sell any personal information from persons that we know to be under the age of 18. If you are not 18 years or older, please do not use the Company’s Website or services.

13. Procedures for Disclosure of Personal Information

The Company will make responses within a reasonable timeframe after confirming the identity of a relevant person in accordance with “Procedures for Disclosure, etc. of Retained Personal Information” under the “Personal Information Protection Policy” of UP GARAGE GROUP Co., Ltd. For details regarding a request for disclosure, etc., please contact the “Personal Information Contact Desk” indicated below.

[Manager of personal information, his/her affiliation and contact information]
Administrator: Personal Information Protection Manager
Title: General Manager, Marketing Department, UP GARAGE GROUP Co., Ltd.
Contact information: TEL 045-989-2345

[Contact desk]
7-22 Enokigaoka, Aoba-ku, Yokohama-shi, Kanagawa (postal code: 227-0063)
Personal Information Contact Desk, UP GARAGE GROUP Co., Ltd.
TEL: 045-989-2345 (Operating hours: 10:00 a.m. to 6:00 p.m.; excluding the Year End and New Year holidays, Saturdays, Sundays and public holidays)

Last updated on Apr. 1, 2023